Why we don't call the "customer service" helpline...

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Why we don't call the "customer service" helpline...

Post  Bob3 on Sat Oct 16, 2010 5:26 pm

I just got done installing a wireless router at my kid's in-law's place & was pointedly reminded why "customer service" help lines flat out suck. Mad
Out of 4 different "techs" I got 4 different sets of answers, from settings on the dsl modem, to passwords, to email servers. 4 different answers for the damn email servers!!! (which were different from the online posted server addies). Mad
I managed to get the wireless "working" to some extent, but it was slow - not sure if there was a "double NAT" issue or if it was just an issue with the service itself. (there was a recorded message to reboot/reset modems & routers before getting connected to a "real" person.) scratch
The modem manufacturer made "different" modems for different ISPs, all were different from each other even though they had the same model number. Suspect
I can't wait to get back to CA & my "plug & play" fiber optic lines!!!
I'll go take my meds now... Evil or Very Mad
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Re: Why we don't call the "customer service" helpline...

Post  jpisini on Mon Oct 18, 2010 7:19 pm

After spending over $20,000US on a program at work I spent over an hour and a half on line with someone who couldn't speak the same language I do. Mad

Today stunk!!
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Re: Why we don't call the "customer service" helpline...

Post  Bob3 on Mon Oct 18, 2010 8:11 pm

jpisini wrote:After spending over $20,000US on a program at work I spent over an hour and a half on line with someone who couldn't speak the same language I do. Mad

Today stunk!!
GEEZE! Sounds like we might've been talking to the same dang yahoos!!! Mad
Ya have me sympathy! Sad
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