- Bob3
- Posts : 176
Points : 201
Reputation : 1
Join date : 2010-02-04
Why we don't call the "customer service" helpline...
Sat Oct 16, 2010 5:26 pm
I just got done installing a wireless router at my kid's in-law's place & was pointedly reminded why "customer service" help lines flat out suck.
Out of 4 different "techs" I got 4 different sets of answers, from settings on the dsl modem, to passwords, to email servers. 4 different answers for the damn email servers!!! (which were different from the online posted server addies).
I managed to get the wireless "working" to some extent, but it was slow - not sure if there was a "double NAT" issue or if it was just an issue with the service itself. (there was a recorded message to reboot/reset modems & routers before getting connected to a "real" person.)
The modem manufacturer made "different" modems for different ISPs, all were different from each other even though they had the same model number.
I can't wait to get back to CA & my "plug & play" fiber optic lines!!!
I'll go take my meds now...
Out of 4 different "techs" I got 4 different sets of answers, from settings on the dsl modem, to passwords, to email servers. 4 different answers for the damn email servers!!! (which were different from the online posted server addies).
I managed to get the wireless "working" to some extent, but it was slow - not sure if there was a "double NAT" issue or if it was just an issue with the service itself. (there was a recorded message to reboot/reset modems & routers before getting connected to a "real" person.)
The modem manufacturer made "different" modems for different ISPs, all were different from each other even though they had the same model number.
I can't wait to get back to CA & my "plug & play" fiber optic lines!!!
I'll go take my meds now...
Re: Why we don't call the "customer service" helpline...
Mon Oct 18, 2010 7:19 pm
After spending over $20,000US on a program at work I spent over an hour and a half on line with someone who couldn't speak the same language I do.
Today stunk!!
Today stunk!!
- Bob3
- Posts : 176
Points : 201
Reputation : 1
Join date : 2010-02-04
Re: Why we don't call the "customer service" helpline...
Mon Oct 18, 2010 8:11 pm
GEEZE! Sounds like we might've been talking to the same dang yahoos!!!jpisini wrote:After spending over $20,000US on a program at work I spent over an hour and a half on line with someone who couldn't speak the same language I do.
Today stunk!!
Ya have me sympathy!
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